Customer Care

Billing Inquiries or Questions

Billing is through Yancey Water, please contact them with any billing issues.

General Information for New Customers

Mailing Address:
P.O. Box 701201
San Antonio, TX 78270

Office Hours:
8:30am – 4:30pm
Monday through Friday

Contact Us by Phone

If you have a life threatening emergency, please dial 911.

If you have a sewer emergency, such as a water quality issue, a broken water main, or a sewer overflow please call:

Business hours: (210) 702-2400
After hours: (726) 203-1489

Additionally, we have a contact us form found on the Forms and Reports page.

Be included in our notifications

Please click below if you are interested in receiving notifications via email.

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Holiday schedule

Office will be closed on the following Holidays:

  • January
    • New Year’s Day
    • Martin Luther King, Jr. Day
  • February
    • President’s Day
  • May
    • Memorial Day
  • July
    • Independence Day
  • September
    • Labor Day
  • November
    • Veterans Day
    • Thanksgiving Day and Friday After
  • December
    • Christmas Eve (1/2 day) & Christmas Day
    • New Year’s Eve