Customer Care

Billing Inquiries or Questions

Billing is through Yancey Water, please contact them with any billing issues.

General Information for New Customers

Mailing Address:
P.O. Box 701201
San Antonio, TX 78270

Office Hours:
8:30am – 4:30pm
Monday through Friday

Contact Us by Phone

If you have a life threatening emergency, please dial 911.

If you have a sewer emergency, such as a water quality issue, a broken water main, or a sewer overflow please call:

Business hours: (210) 702-2400
After hours: (726) 203-1489

Additionally, we have a contact us form found on the Forms and Reports page.

Be included in our notifications

Please click below if you are interested in receiving notifications via email.

Holiday schedule

Office will be closed on the following Holidays:

  • January
    • New Year’s Day
    • Martin Luther King, Jr. Day
  • February
    • President’s Day
  • May
    • Memorial Day
  • July
    • Independence Day
  • September
    • Labor Day
  • November
    • Veterans Day
    • Thanksgiving Day and Friday After
  • December
    • Christmas Eve (1/2 day) & Christmas Day
    • New Year’s Eve